Event Details



Course Approach:During this 2-day instructor-led course, participants will obtain knowledge and hands-on experience in Operation, Support & Analysis. A mixed balance of practical assignments and lecturing reinforce knowledge learning and boost capabilities on the subject. Interactive lessons and lectures prepare participants for the optional exam: ITIL Capability Module Operation, Support & Analysis.


Main Objectives:Candidates can expect to gain competencies in the following upon successful completion of the course:  

·         Introduction to operational support and analysis

·         Event management

·         Incident management

·         Request fulfilment

·         Problem management

·         Access management

·         The service desk

·         Functions and Roles

·         Technology and implementation considerations  


Target Audience:The target group of the ITIL Intermediate Qualification: Operational Support and Analysis Certificate includes, but is not restricted to: 

• IT professionals

• Business managers

• Business process owners

• Individuals who require a deep understanding of the ITIL Certificate in the Operational Support

  and Analysis processes and how it may be used to enhance the quality of IT service support

  within an organization

• IT professionals who are working within an organization which has adopted and adapted ITIL

and who need to be informed about, and thereafter contribute to, an ongoing service

improvement programme

• Operational staff involved in event management process, incident management process,

request fulfilment process, problem management process, access management process,

service desk, technical management, IT operations management and application management,

and who wish to enhance their role-based capabilities

• Individuals who have attained the ITIL Foundation Certificate in IT Service Management and

wish to advance to higher level ITIL certifications

• Individuals seeking the ITIL Expert Certificate in IT Service Management for which this

qualification can be one of the prerequisite modules

• Individuals seeking progress toward the ITIL Master Certificate in IT Service Management for which the ITIL Expert is a prerequisite. 

Contact Details:

SkillMetrix Representative: S.Vinoth
Mobile Number: 09343916658
Mail id: Vinoth@SkillMetrix.com
Website: www.SkillMetrix.com  





Contact Name - S.Vinoth Contact Number - 9343916658 Email: Vinoth@SkillMetrix.com



April 21, 2018 — 9:00 am to
April 22, 2018 — 6:00 pm

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SHILTON ROYALE HOTEL, 9,100 ft Road,Koramangala,, Bangalore, KARNATAKA 560047
SHILTON ROYALE HOTEL, 9,100 ft Road,Koramangala,, Bangalore, KARNATAKA 560047
Bangalore, Karnataka